Café Fest organisers have agreed to compensate frustrated patrons, but offers of compensation have made customers even angrier.
Patrons are also annoyed at having a $5 value deducted to contribute towards the festival’s operating expenses.
A Facebook post on their site claims “…we had to utilise $5 from every ticket and channel the bulk of the revenue from ticket sales towards paying off the festival expenditure.”
This means if you have paid $30 for your ticket, you will be compensated with vouchers valued at $25.
Here are some of the other conditions required of voucher holders:
- Only two vouchers at a time can be used at most (denomination of vouchers are $5)
- They are valid only within the month of October.
- Customers can only collect one voucher from each of the six cafes involved.
Some comments on their Facebook page have expressed a desire to raise complaints to CASE.
To attend the inaugural Café Fest, patrons had paid up to $30 for a VIP ticket that entitled them to discounts, express queues and exclusive access to an arena of café stalls, live music and a goodie bag worth S$100.
Over 4,000 eager café hoppers arrived only to find non-paying members of the public, stalls with food mostly sold out, snaking queues with no places to sit.
The organisers have reportedly realised profits of over $100k from the event.
This magazine made an attempt to contact the organisers for comment a week ago and has yet to receive a reply.
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