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The Secretary General of NTUC , Lim Swee Say, visited the most shouted at office in Singapore on a routine visit to surface worker’s issues.
If you’ve ever lodged a complaint over the phone to a SingTel call centre, here’s what it looks like behind the scenes.
Constantly bombarded by angsty customers on the phone, even you will also find a horsey carousel in your office to let off steam.
Apparently these call centre jobs are not temp jobs. SingTel treats job security pretty much seriously. Some have worked for more than 10 years and most newer staff have been around for about 3 years.
[plinker]
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