Kiasu until you lose

I’m not sure if you’ve noticed, but despite our best efforts, many Singaporeans out there are still very kiasu in their day-to-day life. From people pushing and shoving to get on MRT trains, rushing for freebies, cutting queues, to acting rudely, aggressively, and unreasonably to get ahead, these are still many unpleasant experiences we Singaporeans […]

Going the extra mile

In 2005, the Singapore government launched something called the GEMS campaign (Going the Extra Mile for Service), a strategy that received a somewhat lukewarm response. Many saw this not necessarily as a real effort to spruce up service, but as a knee-jerk move to ensure the IMF and World Bank Board of Governors annual meeting […]